About Swan Physio

Swan Physio is a local, modern Physiotherapy practice

Swan Physio is a local, modern Physiotherapy practice offering affordable high quality treatments in a convenient and pleasant setting.

The wellbeing of our clients is a priority and although we may ask you to continue exercises at home between treatment sessions our Philosophy is that “We will do what you cannot!” ‘Hands on’ methods are therefore an essential element of our treatment approach and when used alongside condition-specific and lifestyle advice provide a strong basis for successful outcomes.

We operate a team approach – so you may have your Initial Assessment with one of a more Senior Clinicians, but then see one of our more Junior Clinicians or Students once your needs have been evaluated. We feel this is a great way to keep things affordable whilst not compromising on quality.

To ensure we are working effectively as a team, and keeping our clinical skills up to date we set aside a minimum of 3 hours a week for internal training.

All of our Therapists are registered with the appropriate Professional Bodies to allow clients with Health Cash Plans or Private Medical Insurance to claim the costs of their treatments back – our reception team are able to help with any queries.

Booking Appointments with our Team

Our Core Team work a 4 day working week (Mon/Tues/Thurs/Fri) to allow for better work-life balance, a break from PPE and for the clinic to be deeply cleaned.

From September 2021 we are now pleased to be back open on Wednesday afternoons and Saturday morning with our fantastic Sports Injury/Massage team.

All new clients, or existing clients with a new injury/problem must be seen Virtually First if they want Physiotherapy/Sports Therapy to allow the clinicians to get a good history and book you in with the right person for your needs.

Click to book Online to see one of the Swans at a Time to suit you – F2F and Virtual Appointments available

CARYS ROBERTS

CLINICAL DIRECTOR / SENIOR PHYSIOTHERAPIST MSC (PROPRIETER)

Carys Roberts is the lead Physiotherapist and founder of Swan Physio, taking the name from the local emblem of Madeley village where the clinic originally opened and where Carys grew up. A local talent, Carys graduated from Keele University in 2009 not only with first class honours but also as the winner of the cohort award for Clinical Excellence.

Since graduating, Carys has completed additional qualifications in pain management, muscle retraining, injury prevention and Acupuncture. Her special interests include Spinal Problems, Joint Problems, Chronic Pain Management, Sports Injuries, Paediatric conditions, Acute Injury Management, Headaches and Acupuncture. She completed her MSc in Physiotherapy in 2014 by conducting a research project in association with the Football Association (FA).

In addition to her Clinical work at Swan Carys is a Consultant Physiotherapist on the Lioness Pathway working with elite female footballers aged 14-17 to support them with bespoke plans and on residential camps. Carys is able to take the time to do this as her great team keep the clinic running even when she is not there.

Carys’ Clinical Days: Tuesday, Thursday and Friday

NATALIE DARLINGTON

SENIOR PHYSIOTHERAPIST

Natalie graduated from Keele University in 2011 with a BSc (Hons) degree in Physiotherapy.

As one of Clinical Director Carys’ first ever students Natalie proved her expertise before even graduating. Since then she and Carys have worked closely together at Stoke City Football Club and various other roles.

Natalie worked a varied role within the NHS seeing a variety of conditions including trauma, orthopaedics, spinal and Rheumatology. Joining the clinic full time in 2018 so she could work more as the autonomous practitioner she trained to be, Natalie helps deliver the clinic’s weekly internal training programme to keep all staff up to date and train students on placement.

Since having her children Natalie has developed a special interest in Women’s Health Physiotherapy so is our ‘go to’ lady for any pregnancy related issues (ante- and post-natally!).

Natalie is also qualified in Acupuncture, advanced spinal manual therapy techniques, Pilates for Women’s Health and is an accredited Clinical Educator for Keele and Birmingham University Physiotherapy programmes.

Natalie’s Clinical Days: Monday, Tuesday, Thursday, Friday

HANNAH AARONS

RECEPTIONIST

Our beaming ray of Sunshine that keeps us all in line!

Hannah came to work at Swan after many years of working with Children in 2018 and was looking for a career change.

Since then Hannah has achieved her qualification in Business and Administration.

Hannah has a varied role throughout the clinic including being the main face of our reception team, managing the clinician’s diaries, coordinating other admin/support staff/students, dealing with insurance providers and assisting the Clinicians.

Hannah also attends local events promoting Swan Physio and Swan Health and Rehabilitation.

Priding herself on her excellent communication skills with our clients Hannah is able to provide a friendly yet professional service to help the clients feel welcomed and comfortable.

Hannah is able to triage clients when ringing and can answer any questions they may have.

She also makes an excellent cuppa (with or without a biscuit depending on if you are being ‘good’ or not!).

Hannah’s Working Days are: Monday, Tuesday, Thursday, Friday

DIANE ROBERTS

COMPANY & FINANCE DIRECTOR

Clinical Director Carys’ Mum!

Diane officially retired in October 2018 from the University of Manchester as a Health Researcher, but was quickly put to work at Swan as potentially the best qualified receptionist/bookkeeper in the area!

Also a Keele University graduate, Diane completed a Doctorate in 2011.

Diane deals with any account queries, as well as supporting the staff in administration training, and keeping Carys on track! Due to the pandemic she is also currently helping deal with phone calls remotely to offload the staff in clinic.

Diane works flexible hours remotely due to health reasons (AKA whatever is needed!) so expect emails at all sorts of times, but please be aware she is not always on site at the clinic.

ABBIE-MAE RATHBONE

CLINICAL ASSISTANT / SPORTS THERAPIST

Abbie graduated from Leeds Beckett University in 2020 with a Bsc in Sports and Exercise Therapy.

In 2019 Abbie came on a Summer Placement at the Clinic and impressed the team so much that she was offered a job on graduation over a year in advance!

Unfortunately due to the Coronavirus Pandemic this did not quite go to plan – but Abbie was able to secure work with the NHS as a Clinical Assistant to keep her skills going, and does one day with Swan.

As well as developing her own Clinical caseload Abbie’s  role at the Clinic has been to assist the Clinical Director Carys in her treatments, and Clinical Administration (she has done an excellent job of keeping her sane!).

Abbie has built up a wealth of skills and experience at Swan so she now has her own clinic with her own assistant one evening a week, alongside her NHS work.

Abbie’s Clinical Days are: Tuesday Evenings

VERONICA HO

JUNIOR PHYSIOTHERAPIST

Veronica graduated from Keele University in 2018 with a Bsc in Physiotherapy.

Following a year working full time for the NHS, Veronica decided she wanted to extend her skills further so applied and was successful in securing a job with Carys at Stoke City Football Club working predominantly with the Girls at Training and Matchdays.

Recognising Veronica’s potential Carys also offered her work in the Clinic around her NHS role.

Veronica has also completed an additional qualification in Acupuncture.

As our smallest member of staff – don’t be fooled – Veronica’s hands can pack a punch when they need to during a treatment session!

Veronica’s Clinical Days are: Thursday Evenings

SHARON EDWARDS

ASSOCIATE PODIATRIST / CLINCAL BIOMECHANICS SPECIALIST

Sharon Edwards has extensive NHS experience, managing a service which deals with complex foot problems, biomechanics and bespoke orthotics.

Having completed specialist training in balance and mobility problems Sharon is able to help older clients keep their confidence in moving as they age.

Her expertise also extends to complex skin issues at the foot including ingroing toenails, bunions, ulcers and much more – she can often deal with issues other Chiropodists cannot.

The best way to book in with Sharon is via our online booking page: https://swanphysio.co.uk/onlinebookingsandpayments/

Sharon’s Swan Clinical Days are: Thursday Evenings

CATHERINE HOLDEN

ASSOCIATE CLINICAL PILATES INSTRUCTOR

Catherine (‘Cat’) has completed ‘Modern Pilates’ training which has an excellent reputation as it uses Physiotherapists alongside Pilates Instructors to train students. This means that anatomy and medical conditions are covered in much greater detail.

Cat has also completed additional training in Pilates for Spinal Conditions and Ante- and Post-Natal conditions.

Cat runs regular classes and 121 sessions at Swan:

Tuesday / Thursday Evenings

Thursday / Saturday Mornings

Due to the Coronavirus Pandemic we are following strict guidance for this service so class spaces are limited as we have significantly reduced class size

JANE LLOYD

ASSOCIATE CLINICAL HYPNOTHERAPIST

Jane is a qualified Clinical Hypnotherapist having studied Solution Focused Hypnotherapy, Cognitive Behavioural Hypnotherapy and Ericksonian Hypnotherapy.

This enables her to deal with a wide range of issues such as behaviour & habit change, anxiety & stress reduction, phobia release, weight management, smoking cessation, through to clinical issues such as pain management.

The best way to book in with Jane is via our online booking page: https://swanphysio.co.uk/onlinebookingsandpayments/

Jane’s Swan Clinical Days are: Jane is currently taking a break from her Clinical Work

Due to the Coronavirus Pandemic we are following strict guidance for this service so some F2F aspects may not be available due to restrictions.

ELIZABETH SARTAIN

JUNIOR PHYSIOTHERAPIST

Lizzie is starting on a Swan clinical internship  in October 2019 following graduating from Keele University with a Bsc in Physiotherapy and then volunteering at an orphanage in China over the summer.

Lizzie not only works within the Swan clinic but also with Carys at Stoke City Football Club Girls and Women’s, as well as the NHS full time.

She has completed additional qualifications in the FA Level 4 First Aid, and Acupuncture.

A kean footballer herself Lizzie is interested in Sports injuries as well as helping people to manage chronic conditions.

Lizzie’s Clinical Days are: NONE CURRENTLY DUE TO THE PANDEMIC

Swan Sports Injury and Massage Clinic Team

All of our Sports Injury and Massage team have several qualifications to their name, as well as keen interests in a variety of sports. This makes them ideal to help people get back to what they love doing.

They are working at Swan whilst completing their Masters in Physiotherapy at Keele University.

TOM MASSEY

Prior to his Masters in Physio Tom qualified as a Sports Therapist, working with Shrewsbury Town FC, as well as in basketball and rugby.

During the Pandemic he worked within the NHS Stroke Rehabilitation Team.

Tom helps Carys co-ordinate the Medical Team at Stoke City FC Girls/Women.

In his free time Tom loves eating, so needs to balance that love of food with staying fit and health so he enjoys playing football, golf, going to the gym and running.

VERONICA ITINGER

Before starting her Masters in Physiotherapy Veronica qualified as a Kinesiologist from the University of Virginia.

A keen traveller (as her dad’s job meant she moved every 3 years) Veronica worked in the U.S Embassy Health Unit in Berlin, Germany for 2 summers during her first degree.

Veronica loves travelling, exploring new places as well as competing and watching sports.

Growing up Veronica was a competitive Gymnast and swimmer. She played in the University Water Polo Team and now enjoys running alongside Pilates.

HOLLY WARD

Prior to her Masters in Physio Holly graduated from Bangor University with a degree in Sports, Health and Exercise Science.

Holly is also Level 3 Sports Masseuse, skills which she put to use alongside her love for Snowboarding whilst working at a Chalet out in France just before the Pandemic hit.

Playing hockey for a local team (local rivals to Carys’ team… but we still let her work here!)Holly understands the frustrations of Sports Injuries preventing you from doing what you love.

CHARLIE WILKINSON

Before starting his Masters in Physiotherapy Charlie completed a degree in Rehabilitation Science at Keele.

This gave him valuable skills in rehabilitation and a level 3 personal training qualification.

Charlie has also worked part time on the trauma and orthopaedic wards at the Royal Derby Hospital for several years.

A fan of competitive sport Charlie loves Water Polo

LIVIA (LIVI) ASCHENBRIEROVA

Before starting her Masters in Physiotherapy Livi qualified as a Sports Therapist from Solent University, and worked within the Sports Injury clinic at the University.

She also is a qualified Personal Trainer.

A passionate hiker and mountain runner, Livi understands those that need to get back to activity – especially in the hills!

SEB RICHARDSON

Before his Masters in Physio at Keele Seb graduated from Manchester Metropolitan University with a degree in Sports and Coaching Studies.

A keen footballer since the age of 7, Seb has completed numerous coaching qualifications in a variety of sports and worked within various football clubs and schools.

Most notably, Seb worked within the Medical Team of Crewe Alexandra FC and Cheshire County U18 FC for several seasons.

A keen sportsman he enjoys Football and Golf, as well as watching a variety of sports including Rugby Union.

Seb loves the outdoors and looking for new challenges (probably why he came to work for Swan… we do like to challenge our Staff!), and also speaks Welsh!

JOSH STEPHENS

Josh graduated in 2013 with adegree in Sports Science from Birmingham University.

He then worked overseas for 5 years in Australia and whist over there qualified as a Fitness trainer.

Josh has a big passion for travel and volunteered in the Physiotherapy department of a Hopsital in Kandy, Sri Lanka in 2017.

As well as being a kean footballer, we wouldn’t advise messing with Josh as he also has a keen interest in Martial Arts!

DENINA MALPASS

Prior to doing her Masters in Physiotherapy Denina completed a degree in Sport and Exercise Science at Manchester Metropolitan University.

A local talent, Denina is also a qualified swimming instructor and teaches locally in Stone around her shifts at Swan.

She fully understands the commitments of doing a sport such as swimming, and is often up in the early hours to get her pool session in before a long day in clinic… where she gets her energy from we don’t know!

OLIVIA ‘OLLIE’ BRAUER

Before starting her Masters in Physiotherapy Ollie completed her undergraduate degree in Sports Therapy at the University of East London where she gained experience helping at the sports injury clinic.

Being a dedicated basketball player since the age of 9 this has allowed her to travel around Europe for many international tournaments and understand the importance of maintaining a healthy body. She can speak 3 languages.

Passionate about nature and spending time outdoors doing activities such as gardening and hiking.

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