About Swan Physio

Swan Physio is a local, modern Physiotherapy practice

Swan Physio is a local, modern Physiotherapy practice offering affordable high quality treatments in a convenient and pleasant setting.

The wellbeing of our clients is a priority and although we may ask you to continue exercises at home between treatment sessions our Philosophy is that “We will do what you cannot!” ‘Hands on’ methods are therefore an essential element of our treatment approach and when used alongside condition-specific and lifestyle advice provide a strong basis for successful outcomes.

We operate a team approach – so you may have your Initial Assessment with one of a more Senior Clinicians, but then see one of our more Junior Clinicians or Students once your needs have been evaluated. We feel this is a great way to keep things affordable whilst not compromising on quality.

To ensure we are working effectively as a team, and keeping our clinical skills up to date we set aside a minimum of 3 hours a week for internal training.

All of our Therapists are registered with the appropriate Professional Bodies to allow clients with Health Cash Plans or Private Medical Insurance to claim the costs of their treatments back – our reception team are able to help with any queries.

Booking Appointments with our Team

In response to the Coronavirus Pandemic we have changed the way in which we work (for the better actually!).

Our Core Team work a 4 day working week (Mon/Tues/Thurs/Fri) to allow for better work-life balance, a break from PPE and for the clinic to be deeply cleaned.

All new clients, or existing clients with a new injury/problem must be seen Virtually First if they want Physiotherapy/Sports Therapy.

Click to book Online to see one of the Swans at a Time to suit you – F2F and Virtual Appointments available



Carys Roberts is the lead Physiotherapist and founder of Swan Physio, taking the name from the local emblem of Madeley village where the clinic originally opened and where Carys grew up. A local talent, Carys graduated from Keele University in 2009 not only with first class honours but also as the winner of the cohort award for Clinical Excellence.

Since graduating, Carys has completed additional qualifications in pain management, muscle retraining, injury prevention and Acupuncture. Her special interests include Spinal Problems, Joint Problems, Chronic Pain Management, Sports Injuries, Paediatric conditions, Acute Injury Management, Headaches and Acupuncture. She completed her MSc in Physiotherapy in 2014 by conducting a research project in association with the Football Association (FA).

In addition to her Clinical work at Swan Carys is a Consultant Physiotherapist on the Lioness Pathway working with elite female footballers aged 14-17 to support them with bespoke plans and on residential camps. Carys is able to take the time to do this as her great team keep the clinic running even when she is not there.

Carys’ Clinical Days: Tuesday, Thursday and Friday



Tom graduated from UCLAN in 2016 with a BSc in Sports Therapy.

Tom immediately started working in football with Derby County RTC and Port Vale, and at the University of Derby.

In 2017 Tom joined Stoke City RTC and Ladies, working alongside Carys. Tom started working at Swan in mid-2018 and still works in football with Stoke City RTC & Womens Teams as the Medical Team Co-ordinator, and Port Vale FC

At Swan, Tom completed our Bespoke Clinical Internship programme which upskills new graduates to the level needed to be part of the Swan Team over the course of their first year with us.

Tom delivers treatment sessions for a wide variety of conditions including Adult/Paediatric Sports Injuries, Arthritis Management and Spinal Conditions. He also helps people to use our Rehab Gym to recover from surgery, injury, and manage longer term problems such as Arthritis and Falls.

Tom has further qualifications in Acupuncture, FA Level 4 First aid and is an accredited Clinical Educator for Keele and Birmingham University Physiotherapy programmes.

Tom’s Clinical Days are: Mondays, Tuesdays, Thursdays and Fridays



Natalie graduated from Keele University in 2011 with a BSc (Hons) degree in Physiotherapy.

As one of Clinical Director Carys’ first ever students Natalie proved her expertise before even graduating. Since then she and Carys have worked closely together at Stoke City Football Club and various other roles.

Natalie worked a varied role within the NHS seeing a variety of conditions including trauma, orthopaedics, spinal and Rheumatology. Joining the clinic full time in 2018 so she could work more as the autonomous practitioner she trained to be, Natalie helps deliver the clinic’s weekly internal training programme to keep all staff up to date and train students on placement.

Since having her children Natalie has developed a special interest in Women’s Health Physiotherapy so is our ‘go to’ lady for any pregnancy related issues (ante- and post-natally!).

Natalie is also qualified in Acupuncture, advanced spinal manual therapy techniques, Pilates for Women’s Health and is an accredited Clinical Educator for Keele and Birmingham University Physiotherapy programmes.

Natalie’s Clinical Days: Monday, Tuesday, Thursday, Friday



Bio Coming soon



Our beaming ray of Sunshine that keeps us all in line!

Hannah came to work at Swan after many years of working with Children in 2018 and was looking for a career change.

Since then Hannah has achieved her qualification in Business and Administration.

Hannah has a varied role throughout the clinic including being the main face of our reception team, managing the clinician’s diaries, coordinating other admin/support staff/students, dealing with insurance providers and assisting the Clinicians.

Hannah also attends local events promoting Swan Physio and Swan Health and Rehabilitation.

Priding herself on her excellent communication skills with our clients Hannah is able to provide a friendly yet professional service to help the clients feel welcomed and comfortable.

Hannah is able to triage clients when ringing and can answer any questions they may have.

She also makes an excellent cuppa (with or without a biscuit depending on if you are being ‘good’ or not!).

Hannah’s Working Days are: Monday, Tuesday, Thursday, Friday



Clinical Director Carys’ Mum!

Diane officially retired in October 2018 from the University of Manchester as a Health Researcher, but was quickly put to work at Swan as potentially the best qualified receptionist/bookkeeper in the area!

Also a Keele University graduate, Diane completed a Doctorate in 2011.

Diane deals with any account queries, as well as supporting the staff in administration training, and keeping Carys on track! Due to the pandemic she is also currently helping deal with phone calls remotely to offload the staff in clinic.

Diane works flexible hours remotely due to health reasons (AKA whatever is needed!) so expect emails at all sorts of times, but please be aware she is not always on site at the clinic.



Abbie graduated from Leeds Beckett University in 2020 with a Bsc in Sports and Exercise Therapy.

In 2019 Abbie came on a Summer Placement at the Clinic and impressed the team so much that she was offered a job on graduation over a year in advance!

Unfortunately due to the Coronavirus Pandemic this did not quite go to plan – but Abbie was able to secure work with the NHS as a Clinical Assistant to keep her skills going, and does one day with Swan.

As well as developing her own Clinical caseload Abbie’s  role at the Clinic is to assist the Clinical Director Carys in her treatments, and Clinical Administration (she does an excellent job of keeping her sane!).

Abbie’s Clinical Days are: Tuesdays and Thursdays



Veronica graduated from Keele University in 2018 with a Bsc in Physiotherapy.

Following a year working full time for the NHS, Veronica decided she wanted to extend her skills further so applied and was successful in securing a job with Carys at Stoke City Football Club working predominantly with the Girls at Training and Matchdays.

Recognising Veronica’s potential Carys also offered her work in the Clinic around her NHS role.

Veronica has also completed an additional qualification in Acupuncture.

As our smallest member of staff – don’t be fooled – Veronica’s hands can pack a punch when they need to during a treatment session!

Veronica’s Clinical Days are: Tuesday evenings



Sharon Edwards has extensive NHS experience, managing a service which deals with complex foot problems, biomechanics and bespoke orthotics.

Having completed specialist training in balance and mobility problems Sharon is able to help older clients keep their confidence in moving as they age.

Her expertise also extends to complex skin issues at the foot including ingroing toenails, bunions, ulcers and much more – she can often deal with issues other Chiropodists cannot.

The best way to book in with Sharon is via our online booking page: https://swanphysio.co.uk/onlinebookingsandpayments/

Sharon’s Swan Clinical Days are: Mondays, Tuesdays, Thursdays and Fridays



Catherine (‘Cat’) has completed ‘Modern Pilates’ training which has an excellent reputation as it uses Physiotherapists alongside Pilates Instructors to train students. This means that anatomy and medical conditions are covered in much greater detail.

Cat has also completed additional training in Pilates for Spinal Conditions and Ante- and Post-Natal conditions.

Cat runs regular classes and 121 sessions at Swan:

Monday/Tuesday Evenings

Thursday / Saturday Mornings

Due to the Coronavirus Pandemic we are following strict guidance for this service so not all aspects may be available



Jane is a qualified Clinical Hypnotherapist having studied Solution Focused Hypnotherapy, Cognitive Behavioural Hypnotherapy and Ericksonian Hypnotherapy.

This enables her to deal with a wide range of issues such as behaviour & habit change, anxiety & stress reduction, phobia release, weight management, smoking cessation, through to clinical issues such as pain management.

The best way to book in with Jane is via our online booking page: https://swanphysio.co.uk/onlinebookingsandpayments/

Jane’s Swan Clinical Days are: Thursdays, Fridays and Saturdays

Due to the Coronavirus Pandemic we are following strict guidance for this service so some F2F aspects may not be available due to restrictions.



Carlton has worked as an Osteopath in Multidisciplinary Clinics for many years – working abroad and travelling with the Swiss Olympic Association, in particular the National Swim Team.

Having represented Great Britain on an international stage in Alpine Ski-Racing and Triathlon, Carlton then discovered his niche as a professional sponsored trail runner.

Carlton achieved an academic award in 2012 (ICAOR9) for research into lower limb biomechanics and injuries in runners. He is now studying Medicine at Keele University.

Carlton treats a range of spinal conditions, as well as having unique experience in advising Runners and Triathletes.

The best way to book in with Carlton is via our online booking page: https://swanphysio.co.uk/onlinebookingsandpayments/

Carlton’s Swan Clinical Days are: Wednesdays



Lizzie is starting on a Swan clinical internship  in October 2019 following graduating from Keele University with a Bsc in Physiotherapy and then volunteering at an orphanage in China over the summer.

Lizzie not only works within the Swan clinic but also with Carys at Stoke City Football Club Girls and Women’s, as well as the NHS full time.

She has completed additional qualifications in the FA Level 4 First Aid, and Acupuncture.

A kean footballer herself Lizzie is interested in Sports injuries as well as helping people to manage chronic conditions.