Terms and Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of www.swanphysio.co.uk (the “Site”). This Site is owned and operated by Swan Physio Ltd/Swan Health & Rehabilitation Ltd

This Site is an ecommerce website. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property All content published and made available on our Site is the property of Swan Physio Ltd and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts When you create an account on our Site, you agree to the following: 1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and 2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Services These Terms and Conditions govern the sale of services available on our Site. We are under a legal duty to supply goods that match the description of the good(s) you order on our Site. The following services are available on our Site: – Video & Phone Assessments / Consultations; – Physiotherapy / Sports Therapy Treatments; Page 1 of 6 – Podiatry / Chiropody Assessments/Treatments; and – Pilates Sessions including Virtual Access to Classes. The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide.

You agree to purchase services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Subscriptions Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

Payments We accept the following payment methods on our Site: – Credit Card; – Debit Card; and – Direct Debit. When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Right to Cancel and Receive Reimbursement If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase services from us within

14 days without giving notice. The cancellation period: – Will end 14 days from the date of purchase when you purchased a service. To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period.

To cancel, contact us by email at accounts@swanphysio.co.uk or by post at The Keele Centre, Three Mile Lane, Keele, ST5 5HH. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to: – Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period; – Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance; – Newspapers, magazines, or periodicals, except for subscriptions to such publications; and – Accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities, if the contract includes a specific date or period of performance.

Effects of Cancellation If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment. We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Refunds for Services We provide refunds for services sold on our Site as follows: – The services will be fully refunded (minus a £10 admin fee) if the services are cancelled at least 24 hours before the services were scheduled to be provided.

Consumer Protection Law Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability Swan Physio Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity Except where prohibited by law, by using this Site you indemnify and hold harmless Swan Physio Ltd, Swan Health & Rehabilitation Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law These Terms and Conditions are governed by the laws of the Country of England.

Severability If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details Please contact us if you have any questions or concerns. Our contact details are as follows: 01782 405500 enquiries@swanphysio.co.uk The Keele Centre, Three Mile Lane, Keele, ST5 5HH

Effective Date: 23rd day of August, 2022

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Cancellation Form If you want to cancel your contract of sale with us you may use this form and email or post it back to us at the address below. To: www.swanphysio.co.uk Address: The Keele Centre, Three Mile Lane, Keele, ST5 5HH Email: enquiries@swanphysio.co.uk

I hereby give notice that I cancel my contract of sale of the following goods or services: ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ Ordered on: ______________________________________ Received on: ______________________________________ Customer name: ______________________________________ Customer address: ___________________________________________________________________________

Signature (only required if you are returning a hardcopy of this form): ______________________________________ Date: ______________________________________