Covid-19 Updates

The latest clinic updates regarding Covid-19/Coronavirus will appear here.

Please keep checking back for the latest news.


Information has been split into different sections below – please take the time to read this carefully prior to contacting or attending the clinic.

You can also read previous correspondence that has been sent out by clicking the buttons below:

Watch our video to learn more about our Virtual Consults!

We have been getting great results with these to keep people going until they can come to clinic, or to avoid coming in at all!

As per Professional Body Guidelines we are operating a ‘Virtual First’ approach for all new clients or existing clients whose symptoms need further investigation prior to us approving a Face to Face consultation.

This is to keep everyone safe, whilst still offering the same high quality care we pride ourselves on.

Warmest Easter Wishes to all of our Clients and their Families!

Not exactly the Easter Weekend a lot of us had planned, but at least the Sun has been shining!

We are closing the Clinic for Face to Face Appointments to extend the Bank Holiday Weekend to a 10 day break for all of our Staff, and to Deeper Clean the clinic.

We will be back in clinic on Tuesday 21st April 2020.

The phone and emails will be monitored by Carys and Diane this week – but they need a break (it’s been an exhausting few weeks for the Business owners as you can imagine!) so will not be sticking to set times or set days – leave a message and we will get back to you though!

Carys will still be offering Virtual Consultations for urgent cases throughout the week – so these will be booked to specific appointment times via email.

Thank you again for your support, Stay Safe.

CLINIC COVID-19 OPENING TIMES

We are doing best to remain open for those in need during this unprecedented time, but have to follow guidelines from the Government as well as our Professional Bodies regarding business opening, and Face to Face Appointments.

To protect our staff and clients we are moving any treatments virtually that we can, as well as working on Skeleton staff and reducing the opening times of the clinic over the coming months.

Revised Opening Times

30th March – 1st July 2020 

Tuesdays 8.30 – 18.30

Fridays 8.30 – 18.30*

*Due to Bank Holidays/other events we will open on Thursday 9th April, 7th May and 14th May instead of the Fridays

We are in the process of contacting any clients pre-booked in to other days during these times to rearrange their appointments to either virtual or F2F on another day as needed.

We will review these on a regular basis, with the hope of increasing them in line with Government Guidance and Demand from July onwards.

WHAT TO DO IF YOU HAVE AN APPOINTMENT BOOKED

If you are attending clinic for an appointment please ensure you familiarise yourself with what to expect when you come in

Make sure you have your booking confirmation handy in case you are asked on your journey,

Read our updated Infection Control Procedures for the clinic

Complete a client declaration form that you have no symptoms, and meet the criteria for a Face to Face appointment.

Please call PRIOR to your appointment to make payment over the phone by card. As we are reducing contact points and staff in the clinic the card machine is now offsite!

If you think you would prefer to move your appointment back by a few weeks/months or change to an alternative option other than Face to Face please contact us!

ENHANCED INFECTION CONTROL PROCEDURES

If you are attending clinic for an appointment please ensure you familiarise yourself with what to expect when you come in

We are not using any Linen around clinic – so bring your own with you if you want a bit more comfort than a plastic bed and paper roll!

Staff have access to and have been trained on the use of all appropriate PPE as recommended by our Professional Bodies –  we will be wearing this for F2F treatments alongside the clinic enhanced infection control procedures for the forseeable future.

Please see the video above for more information.

ALTERNATIVE TREATMENT OPTIONS

We are doing best to remain open for those in need during this unprecedented time, but have to follow guidelines from the Government as well as our Professional Bodies regarding business opening, and Face to Face Appointments.

Please read our COVID-19 revised treatment options and prices below to see what you think may suit and then give us a call!

As always, we are evaluating each case individually and can recommend from there who the best person is for your problem, and the best way of delivering care for you.

PILATES UPDATES

Please keep checking here for the updates regarding our Pilates service.

ALL GROUP CLASSES CANCELLED UNTIL FURTHER NOTICE – CLASSES AVAILABLE ONLINE – CLICK BUTTON BELOW FOR FURTHER INFO

21/05/2020 – slight delay on Month 3 of classes as Carys hasn’t yet had chance to put them into the template as she has been too busy treating patients today… why not repeat your favourite week of Month 1 & 2… Month 3 will be sent out by the end of the Bank Holiday!

19/05/2020 – More filming taking place today which will cover classes up until July when we hope to look at re-openening the Exercise Studio (subject to Government advice). Classes will be available from 22/05/2020 in the morning as Carys needs time to edit them all, and has an extremely busy Clinical diary virtually and F2F this week!

21/04/2020 – Carys and Cat will be filming the next month’s worth of virtual classes. They will be released on the 22/04/2020 in the evening (as Carys needs time to edit them etc!) And passwords released weekly to all clients paid up to date via DD or blocks.

30/03/2020 – ISSUE WITH DOWNLOADING VIRTUAL PILATES VIDEOS

 Some people have reported getting a ‘user busy’ or ‘too many users’ notification when trying to download the videos – if you try again another time this should resolve itself – unfortunately the system only allows one person to download it at a time and as the downloads can take a few minutes there has been a bit of an overlap at times. Let us know on admin@swanphysio.co.uk if you have any issues.

25/03/2020: Launch of VIRTUAL PILATES SERVICE

Visit our dedicated webpage for more information (Click the Button at the bottom of this)

The password for Week 1 will be sent out to all current Swan Pilates Clients by 2.30pm today, subsequent weeks will be sent out on a Tuesday by 5pm.

STAFFING UPDATES

Unfortunately, we have had to make reductions in our staffing.

See below for more information:

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